Terms of Service

Welcome to RetroBoxed! Our website and services are designed to provide you with custom-made acrylic display cases for your collectibles, from vintage books and action figures to rare artifacts like prehistoric mammoth teeth. These Terms of Service govern your use of our website www.retroboxed.com (the "Site") and our services, including how orders are placed, processed, and fulfilled.

Acceptance of Terms

By accessing the Site and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our Site or services.

Ordering Process

  1. Measuring Your Item: Prior to placing an order, you must accurately measure your collectible item for which you seek a display case. Ensure you check the EXACT size (height, width, and depth) as all our cases are made to order based on the dimensions you provide. Be as exact as possible to avoid too loose cases. You can use imperial or metric system.

  2. Placing an Order: Once you have your item's dimensions, visit our Site to select the product that best fits your needs. If our standard products do not meet your requirements, choose the custom option and enter your exact dimensions in the special input field provided in each custom product page..

  3. Customization Options: If you wish to personalize your display case with an engraving, select the engraving option in each product page. Additional charges apply for engraving services. After placing your order, you must send your engraving files via email to our designated address, or provice us web links for the files.

  4. Production and Shipping: Our production process begins immediately after your order is placed. Due to the custom nature of our products, we require up to 21 calendar days to manufacture and ship your display case. We will provide you with a tracking number once your order is dispatched.

Maximum Case Size

Due to laser cutter work area being 11x19", we do not provide service for items larger that that. Each product on Site have MAXIMUM item size attached, and can not be exceeded. So choosing the right product you need to check maximum item size for each product.


Payment must be made in full at the time of ordering. We accept various payment methods, as listed on our Site. Your order will only be processed once payment has been received in full.

Cancellations and Refunds

Orders can be cancelled within 3 calendar days of placement for a full refund. Given the bespoke nature of our products, we cannot accept cancellations or offer refunds beyond this period. Please refer to our Refund Policy for more details.

Intellectual Property

All content on the Site, including text, graphics, logos, and images, is the property of RetroBoxed or its content suppliers and protected by international copyright and trademark laws. You may not reproduce, distribute, or otherwise use any content without the express written permission of RetroBoxed.

Limitation of Liability

RetroBoxed shall not be liable for any damages that arise from the use of, or the inability to use, our products or services. Our liability, if any, shall be limited to the amount paid by you for the product or service.

Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of [Your Country/State].

Changes to Terms of Service

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Contact Information

For any questions regarding these Terms of Service, please contact us at support@retroboxed.com.